At Celsius Finance our aim is to do our best by every client and as such will always look for ways to improve our services and ensure we act in a fair and communicative manner.
Complaints and Dispute Resolution
If you have a complaint we look to ensure we deal with it in a friendly and professional manner.
If you have a complaint the best process is as follows:
- In the first instance you should contact your Celsius Finance Broker directly. Email your broker or post your letter to: PO Box 1021, EAST VICTORIA PARK, WA 6981
- If your broker has been unable to address the complaint satisfactorily then please contact our Complaints Contact Person:
Postal: PO Box 1021, EAST VICTORIA PARK, WA 6981
Tel: 08 6144 0700
Fax: 08 6144 0701
- If the complaint has still not been resolved to your satisfaction you can refer the complaint to the Credit Ombudsman Services Ltd. Our member number is 405642:
Credit Ombudsman Service, Case Management
PO Box A 252, SYDNEY SOUTH, NSW 1235
Tel: 1800 138 422
Fax: 02 9273 8440
If you would like to make a complaint now complete the complaint submission form please Internal Dispute Resolution Procedures – Complaint Form.
To view our Internal Dispute Resolution Documentation please click here.